Single Point of Contact – Workflow Transformation

Led platform strategy to implement a Single Point of Contact (SPOC) model for Legacy Asset Servicing. The team had to establish a new technology to support the effort, we had to align a new business process for 26 different business areas, into this model within 120 days.

Description

  • Bank of America

  • 11/2018

One common customer profile for a client regardless of line of business.